Dealer FAQ
Everything you need to know about the Whitestone Partners dealer program.
Getting Started
How do I get set up as a Whitestone Partners dealer?⌄
Once your dealer agreement is signed and on file with Whitestone Partners, you'll receive your login credentials for this portal. From here you can submit service tickets, view your history, and enroll new customers.
Where do I find the approved reimbursement rates?⌄
Your approved reimbursement rates are in the Dealer Rate Sheet available for download at the top of the Service Ticket tab. This document outlines the maximum reimbursement per service type.
Can I add more technicians to my account?⌄
Currently all technicians at your dealership share one login. You can enter different technician names on each individual ticket. Contact Whitestone Partners if you need separate logins.
Submitting Tickets
When should I submit a service ticket?⌄
Submit a ticket within 7 days of completing a covered service. Make sure to include accurate engine hours at the time of service — this is used to verify service interval eligibility.
Can I submit multiple services on one ticket?⌄
Yes — select all services performed in a single visit using the multi-select buttons on the ticket form. All selected services will be recorded together with one ticket number.
What if I made an error on a submitted ticket?⌄
Contact Whitestone Partners directly via the Contact tab with your ticket number and the correction needed. We can update the record on our end.
How do I know if a service is eligible for a customer's boat?⌄
Eligibility is based on engine hours and service intervals as defined in your rate sheet. If a customer's boat hasn't reached the required hours for a particular service, that service is not yet claimable. When in doubt contact Whitestone Partners before performing the service.
Payments & Reimbursement
How does reimbursement work?⌄
After you submit a service ticket, Whitestone Partners reviews and approves it. Reimbursement is then issued to your dealership at the approved rate for that service. Payment timing and method will be outlined in your dealer agreement.
What if my cost exceeds the reimbursement cap?⌄
Whitestone Partners reimburses up to the approved cap per service as outlined in your rate sheet. Any costs above the cap are your responsibility. This is why it's important to review the rate sheet before performing services.
Can I charge the customer separately for a covered service?⌄
No — covered services are paid through the Whitestone Partners contract. You may not charge customers separately for services covered under their active contract. You may charge for any non-covered services or additional parts at your discretion.
Customer Enrollment
How do I enroll a new customer?⌄
Use the Enroll a Customer tab. Enter the customer's information and generate a payment link. Send that link to the customer — once they complete the $4,000 payment their contract is active and you'll be assigned as their dealer.
Do I get a commission for enrolling customers?⌄
Dealer commission structures are outlined in your dealer agreement. Contact Whitestone Partners for details on your specific commission terms.
